Privacy Policy
Privacy Policy for VIXUX
Effective Date: 01/04/2025
At VIXUX ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("VIXUX") available on Google Play.
We collect and process the following types of information to provide and improve our services:
Name, phone number, email address, and profile picture.
Payment details (handled securely via third-party payment gateways; we do not store credit/debit card information).
Real-time location data (only while the app is in use or with your explicit permission).
Pickup and drop-off addresses for booking history, receipts, and ride fulfillment.
Device type, model, operating system, and app performance metrics.
IP address and mobile network information.
App interactions, ride history, user preferences, and error logs.
We use your information solely for purposes necessary to deliver and enhance our services, including:
Matching passengers with nearby drivers and facilitating ride requests.
Navigating and tracking ride progress.
Communicating with users (e.g., confirmations, receipts, support).
Improving app performance and user experience.
Sending service-related notifications (e.g., trip status, updates).
With your consent: sending promotional messages or offers.
Complying with applicable laws and regulations.
We do not sell your personal information. We may share your data with:
Drivers: To fulfill ride requests, drivers receive the rider’s name, pickup location, and contact details.
Service Providers: Such as payment processors, cloud hosting providers, analytics tools (e.g., Firebase), all under strict confidentiality agreements.
Legal Authorities: When required by law or to protect our users, drivers, or company from fraud or harm.
We use administrative, technical, and physical security measures to protect your data. Despite these efforts, no system is completely secure. You use the app at your own risk.
You have control over your personal data, including:
Access & Update: Modify your personal information via your account settings.
Location Permissions: You can enable/disable location access through device settings. Note: Location access is necessary for ride functionality.
Marketing Opt-Out: You can opt out of promotional messages via the app or email preferences.
Delete Account: You may request account deletion directly from the app or by contacting our support team.
VIXUX is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
Our app may contain links to external websites or use third-party SDKs. We are not responsible for the privacy practices of third parties. We encourage you to review their policies before sharing any personal data.
We may update this Privacy Policy as necessary. We will notify users of material changes through the app or via email, and updates will be posted here with a new effective date.
If you have any questions or concerns regarding this policy, you may contact us at:
Email: info@vixux.com
Phone: +1 650 441 6912
Address: 100 S. Biscayne Blvd, Miami, FL 33131, USA
To comply with Google Play’s User Data Policy, we confirm the following:
The app collects location data to match users with drivers and provide accurate rides, even when the app is in use, with explicit user consent.
Sensitive data such as location and personal details are not sold or misused, and are only used for core functionality or features as described above.
Users are informed of data collection and usage at the point of access/request.
